What personal data do we hold?

Katrina Ure Coaching holds client personal data, which may include: name, email address, telephone number, age, relationship status, number of children, details pertaining to relationship issues, mental health status, addictions, use of recreational drugs, domestic abuse, self-harming and suicide risk. Where does personal data come from? Prospective and current clients supply personal data when contacting Katrina Ure Coaching by email, completing a form on our website, or completing a questionnaire. With whom do we share personal data? Katrina Ure Coaching endeavours to ensure that personal data is stored securely and confidentially, and is used in a safe and ethical manner, in line with EU General Data Protection Regulations, May 2018. Katrina Ure Coaching does not share personal data with other parties without client consent, excepting the circumstances detailed in our Confidentiality policy (outlined above). The security of personal data sent to us via third-party systems, such as email, necessarily lies outside our control, and so clients should be aware of any attendant risks to their personal data of using such systems. For the purposes of the General Data Protection Regulations (GDPR) 2018, the ‘Data Controllers’ are Katrina Ure.

What do we use personal data for?

Katrina Ure Coaching uses your personal data for the following: To respond to prospective clients with information when they have expressed an interest in our services, including arranging appointments; To request further information from prospective clients, or suggest further action; To understand how best to support clients through counselling. For example, the information a client might provide through completing a questionnaire helps us to determine how to proceed in working with them, and this may include carrying out a risk-assessment. This practise is in accordance with professional guidelines and necessarily requires the client to disclose sensitive personal information.

Consent, data retention and disposal

By freely submitting personal data, a client is deemed to have consented to Katrina Ure Coaching using personal data under the terms outlined in this Privacy Notice. Personal data is retained by us for a maximum period of seven years, as required for the exercise or defence of legal claims, after which it is deleted, or otherwise disposed of as confidential waste.

Your rights

In accordance with the General Data Protection Regulation 2018, clients have the following rights: To be informed about our collection and use of your personal data; To make a verbal or written request to access your personal data held by us, and for us to supply this free of charge within 1-month; To have inaccurate personal data held by us rectified, or completed if incomplete; To request verbally or in writing that we erase your personal data held by us; To request verbally or in writing to have your personal data held by us restricted or suppressed; To transfer any personal data previously provided to us to another party; To object to our processing of personal data held by us, and to stop its use for specific purposes, such as direct marketing; Not to have your personal data subject to automated decision-making processes, other than those allowed under GDPR Article 22.

Compliance Issues

Please contact Katrina Ure Coaching should you have any questions or concerns about the ways in which we collect or use personal data. Katrina Ure Coaching reserve the right to amend terms & conditions from time to time without prior notice.

Confidentiality

Counselling involves the discussion of sensitive, personal information. This information, in conjunction with the identity of a client, will not be disclosed by Katrina Ure Coaching to third parties. We uphold strict confidentiality. However, in the following exceptional circumstances, under which Katrina Ure Coaching reserves the right, or may be bound by law, to break confidentiality: i) Where Complete Couples has reason to believe that there is a serious risk of harm to a client or others with whom a client may come into contact. Under these circumstances, Katrina Ure Coaching may need to consult a supervisor and/or contact the client’s GP or other health professional, or in emergency situations call the police. Complete Couples will always endeavour to discuss this with the client beforehand, but under certain circumstances (e.g., where life is at risk) this may not be possible; ii) Where a client informs Katrina Ure Coaching that they were/are involved in, or have information about acts of terrorism, either being planned or which have already taken place, Katrina Ure Coaching are legally obliged to inform the police, without giving notice to the client (Terrorism Act 2000, section 38B); iii) Where the courts or the police order or require the disclosure of information (e.g., where a client has information about the whereabouts of a missing child who is in care – section 50 Children Act 1989), Katrina Ure Coaching would need to consider whether breaking confidentiality is required; iv) Where Katrina Ure Coaching receives a specific written request from the client to share information with a named third party (e.g., a legal representative). Please be aware that the use of third-party online services necessarily has implications for security and confidentiality. Katrina Ure Coaching accepts no liability whatsoever for any such breaches that may occur in the course of, or as a result of using our services.

In accordance with recognised working practices, Katrina Ure Coaching may consult a third party counselling professional for supervision of their work.